Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when registering on the website, placing an order, or otherwise contacting us.

• Personal Data: This may include your name, shipping address, billing address, email address, and phone number.

• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number. All payment data is securely processed by our third-party payment gateways, not directly on Flame servers.

• Log and Usage Data: When you access our website, our servers may automatically log standard data provided by your web browser (like IP address, browser type, pages viewed, and timestamps).

2. How We Use Your Information

We use the information we collect or receive for the following business purposes:

• To Fulfill and Manage Orders: To process your purchases, deliveries, returns, and exchanges.

• To Manage User Accounts: To facilitate account creation, login, and user management.

• To Communicate with You: To send you order updates, promotional offers, and technical notices.

• To Improve Our Services: To analyze usage trends and enhance the user experience of the Flame website.

3. Sharing Your Information

We only share your information with your consent, to comply with laws, or to provide you with services. This includes sharing data with trusted third-party vendors who perform services for us, such as payment processing and shipping/delivery partners.

4. Data Security

We use appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. Transmission of personal information to and from our website is at your own risk.

5. Your Privacy Rights

You have the right to access, update, or delete the personal information we have on you. You can manage or update your account details directly through your Flame user dashboard at any time.

6. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Effective Date" and will be effective as soon as it is accessible.